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“Can I just say how pleasant it was to deal with the call handler. The phone was answered promptly, she was professional, pleasant and resolved my query straight away. 

She must be congratulated as representing your company so very well, as most of your call handlers usually do. 

If only more companies were only half as good as you, it would be a vast improvement and make online business so much more efficient 

And all this on a free call number, well done Fittleworth.”

Client review, April 2023

“Huge thank you to everyone for being so helpful and so kind. I cannot thank everyone enough for the kindness and compassion I have been shown. Keep up the good work!” 

Client review, April 2023

“You supply my husband with catheters on a monthly basis.  As my husband has Alzheimer’s, remembering what he needs and when is down to me. Because you send the monthly order reminder email when his next box is due, it relieves me of a task. I can’t tell you how enormously helpful your system is and how much I appreciate it. I have also had to talk to yourselves occasionally when I have had a problem and they have always been of great help. Thank you.” 

Client review, April 2023

“I made contact with Fittleworth for the first time this morning, following up on a prescription my GP surgery sent to you. The wonderful Elaine took my call. She was friendly, helpful and highly professional; a credit to herself and to your company. On completion of the call, I stayed in the line to give feedback but felt it important to go one step further and email you. I look forward to a long and happy association with Fittleworth. Keep up the great work.” 

Client review, April 2023

“Just to say a big THANK YOU for your very prompt delivery of my catheter requirement for forthcoming holiday. 

Your reception staff are lovely and give confidence. Vanessa in particularly was very sympathetic with my situation and her action has brought my stress level down considerably. 

Many thanks. 

Best wishes to you all at Fittleworth.”

Client review, April 2023

“Can I just give a big shout out to one of your colleagues Anthony – who was fantastic on the phone sorting out a problem for one of our patients.  

Please send this on to who needs to know.”


Nurse review, March 2023

“I have been using Coloplast Charter as my supplier but found their service unsatisfactory hence my contacting your company. 

Today you registered me as a new customer and the process was seamless, professional but with a personal touch. 

Just so you know my first point of contact with Fittleworth was a very positive one and I look forward to using you as my new supplier.” 

Client review, March 2023

“THANK YOU so much for dealing with my desperate need of emergency bags so quickly! Lovely lady who has requested them to be sent to me tomorrow. Makes an even more stressful time that much easier!”

Client, April 2020

“Can I just say how amazing your teams are. Always so helpful, patient and compassionate and consistently put my needs first ahead of any bureaucratic issues. You are all #FrontLineHeroes and make my life a lot easier.”

Client, June 2020

Hi everyone at Fittleworth,

I want to say an enormous thank you for continuing to provide me and others with the stoma bags. Your work and care to keep me well and comfortable is unprecedented. I know you must be exhausted and scarred and so so busy I needed you to know I do not take you for granted and I feel very privilege that you care so much to help me stay well. I wish you all good health through these times and don’t forget to look after yourselves first.

Thank you so very much.”

Client, March 2020

“I am calling regarding my father in law. I was regularly in contact with your company after his stoma operation in August 2019.

The reason for my email was to ask for this message to be passed around the people that I would have dealt with – to say thank you.

Every time I called, every person I spoke to was helpful, efficient, friendly and caring.  Because there was often a delay in getting the prescriptions, you still would send out an emergency order if needed. We were also relieved that whenever Fittleworth said there was an order due, we knew it would turn up.

I realise that you deal with your customers on the phone and therefore don’t have the direct contact with them but the way that you all helped him by making the process efficient and reliable meant that he could maintain a decent quality of life.

I would be grateful if you can ensure that the relevant people see this.

On behalf of the whole family, I thank you.”

Client, June 2020

“I was tied to the house because of leaks. (FITTLEWORTH NURSE) sorted the problem straight away. I was dehydrated as well and she sorted that as well as the leaks. She has told me the signs of dehydration. My doctor didn’t recognise this.”

Client visited by Fittleworth Nurse, Feb 2020

“I would like to thank you all for your wonderful support with my colostomy bag. Your support was invaluable and helped me so much and I wanted you to know how much I appreciate it. Thank you”

Client, June 2020

Thank you for your email and thank very much for your help and support, you have been extremely helpful and caring, I would like to take my time out to write this email with a very positive review if you could please print this email or forward it to management, I really appreciate your help and we received the delivery, you were very efficient and helpful so thank you again

Client, North West, March 2020

“The support I have received has been the best. My inpatient care left a lot to be desired however (FITTLEWORTH NURSE) has provided excellent support during her visit today.”

Client visited by Fittleworth Nurse, Feb 2020

I just want to say a massive thank you to the lovely staff who managed to get my delivery out to me with very short notice.

Due to my surgery not sending the prescription back it meant the order was processed at the last minute and put out for special delivery to be with me before 10 this morning as I was due to leave at 1 for a hospital appointment. It turned up about 15 minutes ago.

I am extremely grateful.

The staff at Fittleworth are always so friendly and helpful, just wish my doctors surgery could be more active to save you a lot of extra work.

Client, North West, March 2020

I just wanted to write and thank you for all your help with sorting out the supply of the new bags. I have received the box today, and do hope that they will prove to be worthy successors to the ones that I have been using for so many years. Once again thank you for your assistance which is greatly appreciated.

Client, South West, March 2020

“Impressive service with a lot of excellent advice and information.”

Client visited by Fittleworth Nurse, Feb 2020

“Afternoon. I just want to give yourselves a big thank you for all you do. I’m new to this, I have an Ileostomy & your whole team are great at what they do ( looking after us).”

Client, April 2020

“Hello all at Fittleworth,

I wanted to say thank you so much for all your help over so many years now. You have helped me by always delivering on time, your delivery man always has a smile and some chat ready, of course I miss chat just now because I’m shielding and not able to answer the door. This unknown virus has turned our world and our lives upside down, who knows how long for. I want you to know I’ll always be grateful to your full team and will continue to bug you for as long as I can.”

Client, June 2020

“I just wanted to thank you for your speed in delivering our order, which has just arrived here.  We are extremely grateful, and hope all of your team are well, look forward to speaking to you again soon.”

Client, June 2020

“Fab company been dealing with these lovely people for a number of years. Nothing is any trouble at all. Wish to thank all these wonderful people from preparing, making, and the lovely people that save me having to cut the size measure. You don’t know the thanks you remarkable people deserve. Because of my age and health problems I can’t cut around the hole and these wonderful people do that for me – I’m saying me, because it would have to be me that cut them for my husband. Thank you all.”

Client, September 2022